1. Introduction

Expendable Trading Pty Ltd respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information about our services, or communicate with us.

This policy applies to Expendable Trading Pty Ltd, including our service divisions and product areas: ERA Refrigeration & Air-Conditioning, Expendable Trading, and EXVENT / Import Products.

2. Information We May Collect

When you use our website or contact us, we may collect personal information such as:

• Your name

• Your phone number

• Your email address

• Your company or business name

• Your location or service area

• Details about your enquiry, project, service request or product requirements

• Any information you choose to send to us through our website forms, email, phone or other communication channels

We may also collect basic website usage information, such as how visitors interact with our website, to help us improve the website and user experience.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries

• Contact you about our services or products

• Provide information about refrigeration, air-conditioning, import, sourcing, poultry, farming, printing industry or related solutions

• Prepare service or product-related communication

• Improve our website, service offering and customer experience

• Keep records of enquiries, communication and business interactions

• Comply with any legal or regulatory requirements where applicable

We will only use your personal information for the purpose for which it was collected, or for a related business purpose.

4. Sharing of Personal Information

We do not sell your personal information.

We may share personal information only where necessary, such as with trusted service providers, suppliers, website hosting providers, technical support providers, or professional advisors who assist us in running our business and website.

Where we share information with third parties, we take reasonable steps to ensure that your personal information is handled responsibly and securely.

5. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity and improve the browsing experience.

Cookies are small files stored on your device when you visit a website. You can choose to disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.

6. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

While we do our best to protect your personal information, no website or electronic communication method can be guaranteed to be completely secure. By using our website, you understand and accept this risk.

7. How Long We Keep Your Information

We will keep your personal information only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or allowed by law.

When personal information is no longer needed, we will take reasonable steps to delete, destroy or securely store it.

8. Your Rights

You have the right to request access to the personal information we hold about you. You may also ask us to correct, update or delete your personal information where appropriate.

You may contact us if you believe your personal information is incorrect, outdated, incomplete or being used for a purpose you did not agree to.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party websites.

We recommend that you read the privacy policies of any external websites you visit.

10. Contact Details

For any privacy-related questions, requests or concerns, you can contact us using the details below:

Expendable Trading Pty Ltd
71 Kremetart Avenue, Geelhout Park, Rustenburg
Phone: 071 320 1459
Email: info@erarefrigeration.co.za

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

By continuing to use our website after changes are made, you accept the updated Privacy Policy.